FAQ

Photo Bag Product Information

What are the products?

To view our current collection of handbags, please click through the catagories

Do you have a catalog?

Yes we do offer a printed catalog. Please email us at bbobags@yahoo.com and we will mail you a catalog!

How do I keep my BBO CUSTOM PHOTO BAG clean?

For regular cleaning maintenance, go over your handbag with a lint brush. You should apply Scotchguard or a similar product that will repel moisture and water when you first receive the bag. For further cleaning, please use a damp soft towel with warm soapy water to remove dirt from the bag.

How are images made and how durable are they?

Images are actually "baked" into the fabric through what is known as a sublimation process. This sublimation process actually embeds the image into the fabric. The result is an extremely clear image that will not fade, crack or peel.

Do the images snap to the front of the bag (i.e. are they removable)?

No, images do not snap on the bag, therefore they are not removable. Images are actually "baked" into the fabric with what is known as a sublimation process. This sublimation process actually embeds the image into the fabric. The result is an extremely clear image that will not fade, crack or peel.

What kinds of fabrics are used?

Images are printed on a white, high-quality micro fiber. The rest of the bag is also constructed with an extremely durable micro fiber. Some bags also include options for leather upgrades.

Photo and Image Questions

Can I add the same image to the backside of my photo accessory?

Yes. Some BBO BAG Photobag products have this option. Depending on the bag you choose, there is an additional $10-15 fee to place your image on both sides of the bag. Simply choose the two-sided option when ordering the bag and upload the same image twice.

Can I put a different image of each side of the bag?

There is an option on most bags to include an image on both sides of the bag. This option cost an additional $10 to $15 depending on the bag style. If you select this option, please email two images. You can choose to use the same image twice or a different image on each side.

Can I put multiple images on one side of a bag?

If you have a photo editing program, like PhotoShop, you can combine several photos into one image that is at least 1024 x 768 pixels or greater and we will gladly print it on a bag for you. Save the file as a .jpg file and email it. You can also choose our collage service for an additional fee and upload up to 12 images per bag and we will custom build you a collage. Just remember that smaller bags will have smaller images if you choose the collage option.

Can I see my picture cropped on the bag?

When you are email or mail your images to us you may request to see your image cropped and we will forward a cropped image to you for approval. Simply request to see a proof when you are mailing in your picture. (make sure to include an email address so that we can email you the image)

Can I submit any image?

You may submit any image as long at it is your own personal property or you have obtained the right or permission to reproduce it. By ordering a BBO BAGS photo bag you confirm that you own the rights to the image(s) or have obtained relevant permission(s) to use the image(s) prior to submitting an order. BBO BAGS will not be held responsible for any discrepancies involving the license holder and the customer who submits the photograph.

Can my image be changed from Color to Sepia or Black and White?

Make sure to click the variation that you would like and your bag will be edited to Black and white, sepia or in living color.

Can you eliminate the red eye effect on my images?

When mailing or emailing your images to us you may request that we remove the red eye effect and we will edit the image at no charge.

Can BBO BAGS enhance the image that I provide?

BBO BAGS can fix some simple problems with images such as red eye, dust from scans, etc. Major retouching is done on an as requested basis. If you would like us to make changes to your image, simply include your request or instructions in the shipping information comments field. Orders that do not include specific requests will not be enhanced.

How are images cropped and sized?

We will make your image look it's best and you will see the cropping in a proof if you request one. If you would prefer us to crop more of your image, you can pay an additional fee ($5.95) for BBO BAGS designers will crop and size your images to fit the construction of the bag.

What type of image file do I need to send?

All images should be at least 4" x 6" in size. If you have a digital image, please upload the photo as a .jpg file. Make sure the image is saved at a minimum of 1024 x 768 pixels or more. The file size should be a minimum of 200KB and a maximum of 2MB. A minimum 2 Megapixel digital camera is required. Click here for Photo Uploading Tips »

If you would prefer to send something by mail, your photo(s) will be returned to you; however, we cannot be responsible for photos that are damaged or lost. The photo that you send in via the mail must be an actual photo, not a photocopy or print. Only scans from traditional photo paper are acceptable. Do not send scans reproduced from laser, inkjet or bubble jet printer/copiers. Scan all prints at 300 DPI and save as a .JPG file type.

Return policy

Do you have any kind of customer satisfaction guarantee?

If you are not satisfied with your bag, return it within 14 days and we will remake another bag (same style, same image) at no additional cost.

What is the return policy?

All products are guaranteed against defects in materials and workmanship for 60 days from shipment. If you need to return a product, please send an e-mail to bbobags@yahoo.com

What is your cancellation policy?

We immediately begin processing your order. You may cancel your order only within the first 24 hours by sending an e-mail to bbobags@yahoo.com

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